Disclosures
Plain statements about what Mainspring is, what it is not, and how we work — so there is no ambiguity for clients, communities, or regulators.
Nature of our services
Mainspring Healthcare Partners, LLC provides management consulting and advisory services to senior living owners and operators. We are not a law firm, accounting firm, medical practice, or licensed healthcare provider, and nothing we publish or deliver constitutes legal, tax, or medical advice.
Clinical boundaries
Our consultants — including nurse consultants — advise, audit, and train. They do not provide or direct resident care during engagements. Where an engagement includes a consultant serving as the licensed administrator of record, that role and the applicable state licensure are identified expressly in the engagement agreement.
Regulatory outcomes
State and federal agencies alone determine survey results, licensure, and enforcement outcomes. Mainspring commits to the quality of its work and evidence — never to a regulatory result.
Our consultant network
Engagements may be delivered by qualified independent contractors from Mainspring's vetted network of executive directors and nurses, working under written agreement with Mainspring and matched to the licensure requirements of the client's state.
Confidentiality and resident privacy
Client engagements operate under confidentiality agreements. Where work involves access to resident records, we execute business associate agreements, access the minimum necessary, and de-identify findings in written reports.
Results and references
We publish client names, testimonials, or engagement results only with written consent. Any industry statistics we cite are drawn from public sources and identified as such.
Equal opportunity
Mainspring Healthcare Partners is an equal opportunity employer. Employment and consultant-network decisions — recruitment, engagement, assignment, compensation and advancement — are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local law.
Non-discrimination in services
We provide our services without discrimination on any basis protected by law. The communities we work with are expected to comply with Title VI of the Civil Rights Act, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, Section 1557 of the Affordable Care Act and applicable state law in the care and admission of residents; our work supports that compliance and never substitutes for it.
Accessibility
We want this site to be usable by everyone. It is built to WCAG 2.1 AA colour-contrast and keyboard standards. If any part of it is difficult for you to use, or you need information in another format, email info@mainspringhcp.com or call 650-418-2280 and we will provide it.
No government affiliation
Mainspring is an independent private firm. We are not affiliated with, endorsed by, or acting on behalf of the Centers for Medicare & Medicaid Services, any state survey or licensing agency, or any other government body, except where a specific written engagement, contract or court order appoints us to a defined role. References on this site to temporary management, receivership or monitoring describe services we offer under such appointments; the authority for those roles rests with the appointing agency or court.
Referrals and compensation
We do not pay or accept fees, commissions or anything of value for the referral of residents or patients, and our fees are never contingent on admissions, census or payor mix. Engagement fees are fixed and agreed in writing before work begins.
Communications consent
By submitting a form on this site, booking a call, or leaving your details with the on-site assistant, you agree that Mainspring may contact you by telephone and email about your enquiry. Text messaging is used only with your separate, express consent and can be stopped at any time by replying STOP. We do not sell personal information. Our forms and assistant are delivered through third-party processors described in the privacy policy.
Third-party content
The Industry page displays headlines collected automatically from publishers’ public feeds. Those headlines and the articles behind them belong to their publishers, open at the original source, and are not reviewed, verified or endorsed by Mainspring. Operating notes we publish are general commentary, current as of their date, and are not advice for any specific facility.
No warranties; limitation
This site and its contents are provided as is. We make no warranty as to the accuracy, completeness or fitness of any information for a particular purpose, and we are not liable for decisions made in reliance on it. Our obligations to clients are set out exclusively in written engagement agreements.
Intellectual property
The Mainspring name, the lifeline mark and the contents of this site are the property of Mainspring Healthcare Partners, LLC and may not be reproduced without permission, except for brief quotation with attribution.
Changes
We may update these disclosures as the firm and the law change; the date at the top of this page is the date of the current version.
Contact
Questions about these disclosures: info@mainspringhcp.com.